Stop the Password Manager Pro service using the command /etc/init.d/pmp-service stop.If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication, and therefore you need to run the command prompt with service account privilege. To identify whether a service account is used or an SQL account is used, navigate to /conf directory and open the database_nf file.During MS SQL server configuration for the Password Manager Pro database, if you have opted for ' Windows Authentication,' start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e., instead of running as administrator, run as the service account). Navigate to the ' /bin' directory and execute ' UpdateManager.bat'.To start with, right-click the Command Prompt and select ' run as administrator'.If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.Note: If you are using MSSQL as the database, perform a database backup using the SQL studio. Additionally, take a backup of the Password Manager Pro database. You can revert to this copy in case of an upgrade failure with your settings intact. Perform a backup of the entire Password Manager Pro installation folder, and store it someplace safe.If you are using MSSQL as the database, ensure that the OpenJDK/Zulu platform process is not running in the task manager.If you are using PostgreSQL as the database, ensure that the Postgres process is not running in the task manager.Shutdown the Password Manager Pro service - both primary and secondary, if running (Not applicable for Read-Only servers).Note: If you store the ' database_nf' file in a different location, copy the file back to the original location, i.e., '/conf/', before performing the upgrade.
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